Communication Resilience At Work
Key Takeaways
Our CEO and Founder, Jessica Chen, recently hosted a Soulcast Media | LIVE event on LinkedIn. She interviewed Chartered Psychologist and Author, Dr. Gemma Leigh Roberts. They shared tips and personal stories about communication resilience at work. Here are the takeaways for VIP Comm Pass members:
- Resilience is our ability to overcome adversity and learn something from the situation, which helps us to change things in the future.
- We can use adversity to bounce forward.
- The practice of doing something builds confidence.
- Being uncomfortable doing something - giving a presentation, is a form of adversity.
- Instead of looking at things as failures, we need to see them as learning experiences.
- We can build our tolerance up slowly. Stepping outside our comfort zone a tiny bit at a time.
- Finding ways to learn and grow isn't all up to us. We can find mentors, take courses, ask colleagues - we can tap into the people and resources around us.

- We need to remind ourselves of a time when we overcame and challenge and realize if we did it once, we can do it again.
- Everyone has to start somewhere. No one woke up and knew how to do everything.
- Our mindset needs work as well. Yes, we need skills, but we also have to be in the right mindset.
- Nothing good happens if we are just sitting and hoping. We have to put ourselves in positions to get more opportunities.
- Most progress in life is done by us making things happen, rather than waiting for something to happen for us.
- People with really good support systems can bounce forward more easily.
- Resilience isn't an end goal; it is something we have to keep working at.
- Communication resilience is the ability to read between the lines.
https://vimeo.com/834765852
Effective teamwork begins with open and honest communication and hearing what isn't said.
*As a VIP Communications Pass holder, you get access to these show notes we’ve organized for you, so you’ll always remember what was shared. No worries if you didn’t take down notes. This is for you to keep!*